Case Studies


Here is what a few people have to say about Above & Beyond Training.

“When you are new to a country, you accept that you have a certain amount of learning to do. When I arrived in WA in June 2012, I began researching training providers to assist me through the RPL process using my NZQA qualifications and my 10 years management experience. I struggled initially as there were so many training providers and the processes varied and were costly and time consuming.
Fortunately, through Above and Beyond Training, I found the RPL seamless as Oscar explained the process, timeframe, costs and what evidence he required. He also completed the necessary RPL documentation on my behalf. What is also amazing, is that if you couldn’t meet the requirements, he advised you of this and you only paid if you were successful. I have utilised Above and Beyond Training for myself and my team and without a doubt, I recommend Above and Beyond Training.”

“I contacted Above and Beyond Training in 2009 to seek recognition of my training and service with WA Police. The service provided by Above and Beyond Training was easily accessible, simple to complete and Oscar was more than happy to assist me where I required additional guidance. The qualifications obtained through Above and Beyond Training’s RPL process, increased my level of competitiveness in the marketplace and directly contributed to being appointed in my current position.”
I highly recommend Above and Beyond Training’s Recognition of Prior Learning service.

Government Department (Perth)
“In 2013 the Department implemented a Managing Difficult Customer Interactions training program, in response to increasing incidents of customer aggression and abuse against staff. Since commencing the program, which is delivered by Above and Beyond Training, over 300 customer service staff have attended the program and customer aggression incidents have dropped by more than 50%.”

PricewaterhouseCooper (Perth)
“Oscar facilitated the Certificate III of Investigative Services for our team. The course was well structured and included role plays which reinforced the learnings. Oscar also shared his wealth of experience which allowed the team to understand the practical applications of investigation techniques in the training. Our team found the course to be very beneficial.”
Cameron Jones – Partner PwC

Insurance Company (Perth)
Interviewing members of the public is a daily job for staff in this high profile insurance company, and it is important they do it correct.
The company identified a number of areas that could be improved and contacted Above and Beyond to up-skill the staff.
Above and Beyond did more than just deliver training.  It identified requirements and adapted the training so both theory and practical exercises were realistic and relevant to staff. As a result of the training, staff learnt new ways of interviewing and has since derived better outcomes for the business.
“Oscar’s approach and delivery of contemporary interview techniques was highly regarded and tailored to suit investigators working in the corporate arena. Oscar’s intimate knowledge of the subject material and years of ‘hands-on’ experience combined to provide an excellent learning experience for all participants.”
Glen Walker (Grad. Dip. Fraud Investigation) Manager – Insurance Company (Perth)

“I thoroughly enjoyed your presentation on Communication and Conflict Resolution. It was an entertaining session with lots of real life antidotes that made it very enjoyable! Some were very funny!! The time went so quickly (unlike many other PD’s when you are constantly looking at your watch). I learnt a multitude of ideas and now feel capable dealing with those difficult people! I went back to my workplace and told others what I had learnt and how beneficial it was. Would definitely recommend Oscar as a Presenter!”
Nicky Sullivan
St Andrew’s Catholic School (Perth)

“Obviously the level of experience and maturity associated with each course attendee will determine the benefits of the course. In light of this, and being objective, I felt that the course was beneficial to, and probably what was a wide range in conflict management experience, all the attendees; as either acquiring new knowledge and insight or a confirmation and refresher on the methods of dealing with conflict.
Oscar was very professional, affable and conveyed the course content in a structured, clear, concise and energetic fashion. Oscar’s regime clearly validated the course content to the extent that I could not question his method.
I personally would recommend that Oscar’s company be retained for further conflict management courses.”
David Ford
City of Armadale

“The conflict and resolution training conducted by ABOVE & Beyond was concise and delivered in a manner which was tailor made for our group.  Oscar Persichitti has a style of presentation which encourages interactive participation, whilst at the same time maintaining control of the training session.
Shirley Wright
Claims Specialist -Insurance Company (Perth)

“During his conflict resolution training Oscar enhanced the learning process by providing meaningful examples.  His experience and credibility assisted the students to learn these important skills.”
Development Manager – Entertainment Organisation (Perth)

“Live Life by Choice – not Chance was an excellent course in personal and professional development. Oscar is well informed of his subject, transparent, genuine and empathetic. He inspires confidence toward genuine success.  Highly recommended.”
Bill Adams
Manager – MainRoads Western Australia

For more information on our training services, contact Oscar on

<Investigation techniques workshop in Sydney, interview techniques course Melbourne, investigative interviewing methods Perth seminars, certificate III investigation techniques Brisbane, investigative techniques qualifications, certificate IV of government (investigation) in Canberra, compliance enforcement in Adelaide, incident investigation>